Softnet Systems, Inc. Speech Recognition Specialists


Training and Consulting

Help comes in many forms. Ideally you'll have an expert at your side whenever you are using the program and encounter a problem. For the first few days of your usage of Dragon Medical, Dragon Legal, or Dragon Professional; this can be arranged -- we can “camp out” at your office while people are starting to use Dragon products. But for many people, this approach is too expensive or intrusive.

More commonly, people benefit from instruction to learn the product more quickly. Depending upon your needs, Softnet (a.k.a. pcspeak) can

  • Provide advice regarding deployment of these products for your specific situation
  • Evaluate your computer systems and suggest upgrades/replacements prior to deployment of Dragon products
  • Install Dragon products, working with your local IT people if desired
  • Provide basic instruction on utilizing Dragon products
  • Provide advanced instruction on utilizing Dragon products
  • Work with your IS staff to train them to train other users within your organization
  • In case of problems with these products, work with Nuance Tech Support to resolve or work around the problems
  • Customize Dragon products according to your needs.

Pricing can be established on an hourly basis or, for larger jobs, at a fixed price for a defined set of tasks. Call us to discuss your specific needs.

Prefer Written Documentation?

Some people prefer written documentation. Besides the manuals provided by Nuance, there are books available to users.

  • One book, Scripting for Dragon NaturallySpeaking 11, is specifically aimed at customization. This book is applicable through Dragon Medical Practice Edition 2 and Dragon Professional/Legal 15.
  • Another book, a Fastrack Learning Guide ($50), is suitable for a beginner learning to use the entire computer system by voice.
  • Specialized documentation is available for using DNS with Word, Excel, Outlook, and QuickBooks. E-mail us for details.
  • Training Videos are available. The best is one for Dragon Medical Practice Edition, also applicable to Dragon Professional and Dragon Legal

Want Personal Help?

Softnet Systems concentrates on servicing Arizona clients. We provide services to others via telephone, fax, and e-mail. I have over 40 years experience providing remote software support (yes, I was doing remote support in the 1970's!). Ed Hancock spent many years as a university professor.

Softnet Systems will travel! Call for details. Mid-summer, when it is VERY hot in Phoenix, you may be surprised how fast we can arrange a trip to a cooler climate.

Referrals in Your Area

With speech recognition, we have learned that for some types of issues, face-to-face contact is extremely important. We can often recommend someone closer to you through our acquaintances with other Dragon resellers, trainers, and others.

Customization Services

Customization services include command/macro creation, vocabulary building, and to a limited extent, programming using the NaturallySpeaking API. Contact us to discuss your customization needs. Services are available to individuals looking to customize for their own use as well as to organizations customizing for broad-scale use.


We enjoy giving demonstrations on-site or at our office. Showing that speech recognition is a productivity tool is exciting. But it often takes considerable time, so we restrict on-site demonstrations to:

  1. situations where there are several persons planning to acquire professional speech recognition software within the next few weeks, or
  2. situations where we are paid for our time to demonstrate speech recognition, or
  3. if you are in Arizona and flexible with your time, we may be able to demonstrate at a time we are nearby for some other activity, or
  4. other situations where you convince us it is worthwhile to demonstrate.

30-minute free demonstrations at our office are available for those able to come to our North Phoenix location. Often we just have you start to use the product to see your own results! But if there is a question about it working in YOUR applications, a computer with those applications is necessary.

See our special Speech Recognition Experience information below, too.

For other situations, we welcome your inquiries and will do our best to explain the technology on the telephone and in writing, and with other available resources.

Try Our Speech Recognition Experience

For physicians, speech recognition seems to be a gamble of about $3000 for a PC, software, installation and training, several hours of practice, and other items incidental to the change. If unsure whether speech recognition is for you, we offer a one-hour Speech Recognition Experience where you will undergo a shortened enrollment, learn the basic commands, and learn for yourself how speech recognition works for you on one of our computers.

  • Multiple microphones can be tried.
  • Multiple versions of the product can be tried during this period.
  • Learn the basic commands.
  • Try speech recognition to experience this technology yourself.
  • Bring your charts, letters, etc. to dictate during this time.

Cost for this Speech Recognition Experience at our office is $0.

Call 602-375-0998 to schedule this experience which can start you on the road to reducing your transcription costs.

Request a Demo

To request a demo, please call us at 602-375-0998 or e-mail your request to Tell where you are located, how many people, your profession, why you want to see a demo, etc. This helps us plan -- occasionally we've done demos to small groups when we've been able to schedule them such that we don't spend hours driving around the metropolis.

Speech Recognition Sales and Support

Product support is available for purchases from Softnet Systems.


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